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Original Comment On 3/7/14 I Logged On To 5/3 Bank To Download Banking Info. A Pop-up Window Came Up To Advise My 5/3 Credit Card Had Been Compromised & A New Card Was Being Issued. I Called Customer Service In Michigan & Was Treated So Badly. I Explained I Never Received Any Alert By E-mail & I Have Every Alert From This Bank Set For My Primary E-mail. I First Spoke To Level 1 Customer Service & He Did Not Even Know What I Was Talking About. Then I Spoke To A Supervisor Who Was So Rude And Insensitive To My Upset & Feelings About Not Being Notified. I Was Only Able To Learn The Security Breach Was At A Major Retailer. Ironically, The Last Charge On My M/c Was At Target On 2/27/14. I Was Told I Should Expect These Kinds Of Breaches In Today's World & Wasn't I Lucky That I Logged On To See The Pop-up Window. I Checked My Account & Fortunately So Far There Are No Fraudulent Charges. I Then Called Ohio & Spoke To The "compromised Credit Card" Dept. & Finally Received The Customer Service I Expect From 5/3. She Apologized For The Way I Had Been Treated By The Agents In Michigan. What If I Had Been On Vacation For Awhile & Did Not Even Know My Credit Card Had Been Compromised Because I Do Not Use A Computer When I Am Away From Home? But My E-mail Does Come Through To My Cell Phone. 5/3 Bank Failed Its Customers Miseraly In The Way This Situation Was Handled. I Will Never Shop At Target Again & Am Seriously Considering Withdrawing Everything From 5/3 Bank. I Use 5/3 Bank For All My Financial Needs & Only Use Their Credit & Atm Cards. Good Customer Service Is The Key To Any Business & 5/3 Corporate Officers Need To Consider Training Their Agents To Meet Customer Expectations.

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