Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment To TMobile or not to Tmobile:<br /> Last May 2013 we went to the CB wireless store At The Greenes in Beavercreek to get my cell phone bill lowered as I was paying around around 65 dollars a month just for phone service, The sales associate showed us some smart phones and plans, We picked a low end no cost smart phone and a plan that would cost about 51 dollars (with taxes) a month for 2 years. The sales associate said no more no less. What a fair deal. We signed up, paid the set up and start up fees and were good to go. <br /> <br /> Everything was great until January of 2014. We received a letter from Mike Vanderwoude.SrVP who informed us that he was changing the terms of our deal by discontinuing our promotional rate, effectively increasing our monthly bill to 30 dollars a month (with taxes) Effective after February 20, 2014. To a total of 81 dollars a month. What happened to our 2 year deal? Why was Mr Vanderwounde treating a long standing customer this way? Since the letter we received did not have his telephone or business address we were forced to call an out of the country call center for customer service. It did not go well: the young lady, I could not understand with her accent and she kept apologizing every other sentence. Finally I talked to her Supervisor who gave me the most convoluted excuse for Mr Vanderwoulde's changing our deal. He could not solve my problem but gave much sympathy. So much for that frustrating and time consuming experience.<br /> <br /> Today we went back to The Greenes and the CB Wireless store where we originally got the phone.<br /> We talked to a nice sales associate and told him how we were upset that our 2 year contract was changed to such a large increase and that with the 30 extra dollars a month we would be paying an extra 420 dollars total till the contract ended in May of 2015. He said he was truly sorry,but he was powerless to fix or change the contract. So, Tmobile buying out our contract or service with another company is our only option. I guess Mr. Ted Torbeck the current CEO and Mr. Vanderwoude are not concerned with the poor customer service we received or the fact that a long paying customer will have to be going through the process of finding a new wireless company to do business.

Feedback

Your Name

Your Email

Verification