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Original Comment To Whom It May Concern,<br /> <br /> My name is Cindy and I've been a dedicated customer with Metro PC over 5 years. I rarely had any issues or issues with your phones since I upgraded and purchased the Kyocera Hydro last year (2013). The 1st issue since I had this phone was after a month was the speakers went the 1st month (I couldn't hear my music), and I took my phone to the corporate store located on Cottman Ave to get fixed. They told me the phone was under warranty and I paid the minimum fee to get phone fixed and phone was fixed. After month or 2 months later, I had a 2nd problem with the same phone, I could not hear my phone ring (which I couldn't tell if I was receiving calls unless I was watching my phone). I took phone back to the Cottman Store and again I paid the minimum amount to have my phone fixed and phone was fixed 2nd time. Now I am extremely upset because Tues. (3/11/14)afternoon I was at a taping for a TV show and we were directed to turn off all cell phones and I turned my cell phone off and could not turn my phone back on so I went back to the Cottman Store Wed. (3/12/14) night to see if they could fix this problem. I was told that it was not my battery and it was the cell phone,but the warranty has expired and because I didn't keep up with the insurance that my phone couldn't be fixed and I had to buy a new phone. I was so angry that I could not believe that this phone that I had so many problems with, including everyone that I called and spoke with told me that my phone was muffler and have of the time they could not understand what I was saying. So many people told me I need a new phone, but this phone was closed to $200 and it hasn't been a year since I had it. But I have had nothing but issues and could not return this phone. I kept telling the salesperson/customer service that all I had was $100 to live off of for 2 weeks and couldn't afford to purchase another cell phone. But because I was out of a phone, I had no choose and end up purchasing another phone for $70. This isn't fair!!!!! Why??? Is this a way of treating a faithful Metro PC Customer??!!!!!<br /> <br /> Very Disgusted,<br /> <br /> Cindy McMillian

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