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Original Comment Horrendous customer service and warranty enforcement. Purchased a DTC-975BKN that was used for 6 weeks and overflowed several times and burned my son's face while trying to get the mess to the sink requiring a trip to Urgent Care. All I wanted was a replacement coffeemaker of a different, safer style. Morgan's response was how I should clean it. Are you kidding me. Would any of you keep using this pot? Turn it on, stand there and watch it and if overflows-stop, risk getting burned again, clean it for an hour and try again. Ridiculous. What if one of his small children walked by when it over the counter. If Cuisinart does not agree to a safe replacement, this will be my last Cuisinart purchase. I am shocked, now angry and very disappointed.

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