Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment Never go to Lenscrafter in Tanforan shopping center located in San Bruno, California. They lie to their customers after they collect your money. I ordered glasses yesterday and was told they would we ready in 1 1/2 hours. I left the mall at 6:00 pm and called the store at 8:35pm and was told by the guy, Carl, who took my order, that the glasses would be ready in another 2 t 5 minutes. He said that they close at 9:00 and that I can pick the up if I get in before the close<br /> Since I was not available before 9:00 I went to pick them up today at 12:30pm. I stood at the counter and was ignored by the lady there (Asian with long hair)- she was crouched under the counter for whatever reason. When she finally stood up, she looked bored and went looking in the drawers for my glasses<br /> Lo and behold, she searched through several drawers and couldn't find them. She then ran over to a man, who I later found out was the manager, Brian Ilas, and he shrugs his shoulders. She then goes to another counter, not there, goes inside a door marked Lab and comes out empty handed and just stands there looking &quot;ignorant.&quot; She doesn't tell me what is going on and another woman (short)comes over and didn't said anything. I ask where my glasses are - all paid for $547.49 - and finally the woman says they are not ready. Hello, by then it was OBVIOUS. I am angry since I was not called to say they weren't ready since I was assured they were over 15 hours ago. I ask why and was met with sullen silence - not professional at all. The manager hears all of this and not once did he get up and come over or try to do something to rectify the situation. I demand a refund and the second woman said okay and starts to do the paperwork<br /> I ask why the glasses were not ready and angrily she said that there was damage on one of the lenses. When I asked how much longer to have them ready, she said maybe 2 hours. Hello, she meant that they never worked on my order. She did not apologize nor did she try to help. Next, the manager finally dragged himself over because he had to approve the refund. He was extremely rude. Didn't say anything and reluctantly gave out his name and information to file a complaint. Smelled bad also and needed to present himself better.

Feedback

Your Name

Your Email

Verification