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Original Comment I stayed in a hotel out of town for a total of 10 days. My charges for that time came to $747. The hotel charged me an additional $586 which was unauthorized. After reading these complaints, I'm incline to believe the hotel manager when he told me that Netspend is the one that added those additional charges to your card. I was told to fax over my receipt for my stay and my money will be added back to my card within 48 hours. To know avail has this happened. I have called back a total of 8 times and each time I'm being told something different by another representative. Not to include the call that I'm on now, in which I've been holding for at least 30 minutes as we speak. I'm not satisfied at all with the kind of customer service that these people have. I have never experienced any problems with this company until now. And unfortunately for us Americans, due to the fact that this company outsourced there jobs so that they can pay less to people outside the country, these are the kinds of issues that we have to deal with. Once I get this situation resolved, I will know longer be a customer of this company.

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