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I wish Sears could return to the days when its employees actually cared about customer satisfaction. For starters, "customer service" with Sears is an oxymoron!!! In previous years, if I ordered something with defective parts, the representative would order replacement parts. Not so with my recent purchase of a floor cabinet containing damaged items which prevent my assembling the cabinet. Thanks a lot, Sears---you have just lost a customer who's going to destroy his Sears credit card and never shop Sears again.


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