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Original Comment Purchased 2005 Chevy impala 6 mths ago. Took car in to service because car began to accelerate on it's own, and then on the expressway, it wouldn't accelerate at all. So there's an acceleration problem. But carmax wrote it up as two problems so that I would be on the hook for two diagnostic fees. Took car in on a Tuesday. I get a phone call two hours later to say that I needed a part that had to be " special" ordered so my car wouldn't be available til mid of the next week. The next day, Wednesday, I get a call to say that the part may be in by Friday, but I still may not get my car til late Friday, or Monday. I thought about the situation and I called carmax back maybe 2-3hours later that SAME DAY to say that I will pick my car up and just pay the diagnostic fees. No one answered so I said this in a message. I get a call back TEN MINUTES LATER and was told my car was suddenly ready for pick up , and of course I owe the $250 deductible!

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