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Long story short. Had a nexus 7 tablet still under warranty that defected. Called google. November 28,2013 Ended up putting me with Asus the manufacturer to fix or replace. Got a UPS label from them. Shipped it off in original packaging. Tracked package to Asus service center. several phone calls and 2 months later of not seeing my tablet was told by supervisor it was sent back to google on December 9, 2013 gave me a RMA number for it and to contact google. Google was going to send me a replacement tablet. No one seems to know where or what happened to my tablet I sent out. Now almost 4 months later of trying to place an order through a replacement link given to me. always sorry a technical issue, a UPS issue, sorry try again, its in escalations, its a priority, we are investigating.. I have placed 3 replacement orders with no tablet still. So disgusted I sent my tablet out and never got anything back just a lot of talking and no tablet. I have faxed a letter to headquarters and might send the same letter to all the headquarters so someone can just take the time and really help me to get my son back his tablet.


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