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I called today just to change my plan from 250 mins. To 125 mins. A month so unused minutes carry over. Instead they told me that i never had an account. Even though i was calling from my safelink phone which i bought a $10 upgraded phone & have been on safelink since 2012. then they have me re apply just to tell me that i have to call back in 60 days. On top of that last year they replaced my phone & during activating the replacement phone they lost my # which i had ported over to safelink from my old carrier. So now in less than a year they caused me to lose 2 phone #'s which is not good when ur waiting for job interview calls. These people do not know their head from their a$$. I just filed a complaint with the fcc. Not that it will make a difference. We should all petition that this company be barred from handling lifeline/low income services. They need to lose their license to opereate.


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