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Original Comment 03/28/2014<br /> <br /> <br /> <br /> Mr Morgan,<br /> <br /> <br /> <br /> I brought a 2005, 2007, 2009, dodge/Chrysler vehicles new and now own a <br /> <br /> 2012 Dodge Journey. <br /> <br /> <br /> I have 12,000 miles and my radio started to freeze at times and would <br /> <br /> not allow me to switch from CD to radio plus some other program <br /> <br /> problems with the radio. Even though I am under my warranty, I am concerned for future problems.<br /> <br /> <br /> <br /> Route 18 Dodge in East Brunswick, NJ serviced my radio by ordering a <br /> <br /> upgrading software Disc after finding a TSB#08-030-12 Rev.B, which corrected the problems after they updated the radio system with this program disc.<br /> <br /> When I brought the car no one informed me about my responsibility of radio upgrades possible in the future. I did not see anything about it in the warranty information either. Most people who buy a new car would not know about upgrades to the radio or any cost the dealer might charge after 3 years/36,000 miles. If I knew about this possibility I would have negotiated a different price.<br /> <br /> <br /> <br /> When people buy a computer with Microsoft , the program is <br /> <br /> automatically updated without charge , even after the warranty period.<br /> <br /> <br /> <br /> Why should one worry about extra charges for program updates in a car radio?? I am not talking about a part replacement but rather a program update.<br /> <br /> <br /> <br /> I am thinking of buying another car but I hope you can make my decision to be Dodge/Chrysler...<br /> <br /> I would like any future program updates for my radio to be free of charge as long as it does not involve a radio part but rather just a program update.<br /> <br /> <br /> <br /> I hope you can help me in this matter......Maybe a recall is in order???<br /> <br /> <br /> <br /> ASAP response to<br /> <br /> <br /> <br /> Christian J Fabiano

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