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Hello: <br /> <br /> I just got off of the telephone after spending 85 minutes with one of your Customer Service representives.<br /> She did not speak understandable English<br /> I think from the sound of her voice she is Spanish or Mexacan. I called simply to have my telephone replaced because the phone that I currently have was accidentally dropped into the bathtub full of water by my 10 year old grand son.<br /> <br /> You have to do something about your customer service department. When I asked to speak with a supervisor or a manager, she told me that their were NO supervisory personnal available to speak with me. When I asked if I could hold for a supervisor I was told that it would be at least an hour before any supervisory person would be available.<br /> <br /> It may be a phone that I got the use of at no charge but that does not mean a customer has to spend over an hour on the telephone with a Customer Service Representive who neither speaks or understands the English language.<br /> I was born and grew up in Illinois so you and I both know that I speak and understand English.<br /> <br /> Most of the time this particular CS gal spoke so fast that she was not understandable. So by the time you add her fast speaking, her spanish/mexican accent and having to wait while she checked or something with another department.<br /> <br /> It is evident that your company is not utilizing state of the art equipment in your CS department.<br /> <br /> I am writing this because I thought that someone should know about this and they should rectify your problems.<br /> <br /> When I asked about exchanging the telephone for a different model I was told that I could not exchange the telephone because your company no longer exchanges hardware..<br /> <br /> I was hoping to exchange the phone for A Samsung S150G because it has larger buttons on the keyboard because this model is almost impossible to dial unless you have a ball point pen. Maybe something can be done in the future so that other customers do not run into this same treatment from your Customer Service Department.<br /> <br /> Thank You


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