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As individual member my premium is high with 2K deductible including Rx coverage. I am paying full price for my Rx. However, your partner Express Scripts administering it has absolutely no "customer service" sense or responsibility. It took them 2 months to approve medication that I have been taking for 5+ years. A mail order Rx package that they sent never reached me. Copay is $230 and they refuse to take ownership. Several friends of mine have complained about this. It is bordering on fraud. Why isn't Anthem holding ESI responsible or offering customers a choice for prescription fulfillment? Why only ESI?


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