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Bought a Samsung Galaxy S3 with Virgin through HSN on Nov 5, 2013, which was sold as a FIXED service plan [one of three choices] with unlimited data, text and [with] either 300, 1200 or unlimited minutes [depending on plan] WITHOUT any speed reductions EVER --- as part of the package deal. <br /> <br /> <br /> But on March 18, 2014 [after the phone return policy was out of date] Virgin sent an official text message stating that upon using 2.5GB of data during a monthly billing cycle the speed would be dropped to 2G --- none of which was part of the sales pitch promise and deal of last year. <br /> <br /> NO CONTRACT, however, really means: THEY CAN CHANGE THE TERMS AT ANY TIME, REGARDLESS OF WHAT PROMISES WERE MADE PREVIOUSLY. <br /> <br /> Thankfully, HSN agreed that the Virgin decision to defraud their customers was very wrong, and despite the return policy having been elapsed, opted anyway [to save face] to refund the cost of the phone and extended 3-year additional warranty coverage. <br /> <br /> To emphasize how important this is, meaning to be sold one thing and to get something else, I urged the corporate management at HSN headquarters to reconsider ever selling products that utilize Virgin Mobile's false promises and hidden &quot;fine print&quot; that only appears AFTER they institute a system-wide major policy change that conflict with the original marketed parameters. <br /> <br /> To make matters worse, there is really no one in charge at Virgin to which can make a decision to rectify the situation, let alone, grandfather in the arrangement made with tens of thousands of customers who are now going to learn the hard way: &quot;YOU GET WHAT YOU PAY FOR!&quot; <br /> <br /> &quot;Fool me once, shame on you; fool me twice, shame on me.&quot; <br /> <br /> Virgin won't get that chance. This is a disreputable company that doesn't deserve anyone's business, let alone loyalty. Never again.


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