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Original Comment In July 2013 I purchase a fridge with extened warranty only after confirming that repair was available on Saturdays & would be able to come out to location that was a 2 1/2 hr drive from the nearest Sears store. When repair was needed I was told Sears only comes out to that location on Thursdays. The fridge is at a vacation home that is a 6 hr drive for me to get to. I scheduled appt with Sears coming between 1-5pm, they left a automated msg onmy home # comfirming appt the day before. I drove the 6 hrs, got into auto accident, proceeded to vacation home & was still there before my appt window. At 4pm I called service center & was told Sears called again to confirm & since no one answered they cancelled the call out. Sears did say I could make another appt for a Thursday.. I have had to take time off work to be here. If I was at work & had planned on Sears coming between 1-5pm & was getting off early to meet them & they didnt have my work # would they also cancel the appt. Calling me at home & leaving msg the day before was all that is needed. Never did msg say I had to call back, just that someone 18 or older had to be there. I hve spoken to over 8 people in service repair but no one can come out in the next 2 days that I will be at our vacation home. No wonder Sears just isnt what it used to be.

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