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We booked a package (flight/hotel/car) via Travelocity and went to the counter to get the mid-size car which I upgraded from an economy car upon booking. Agent Ramesh was the ONLY agent working and we waited in line for nearly 30 minutes. He said we would need to pay for an extra day because we were picking up at 4:00 on Thursday and not departing until 8:00 pm on Sunday. We would either need to have the car back by 4:00 or pay for extra. He said only a Versa was available and I questioned if that was a mid-size. He said we would have to wait for a mid-size because none were available. He had a Ford Fusion but that would cost more. In the past, when the car we reserved and paid for in advance was not available, the next size up is always given complimentary. He said he would lower the price for the extra day and give me the Fusion because the price would be the same either way. <br /> There was no supervisor to speak with, the only other person around appeared to be a trainee who was sitting behind him observing. I told him I would dispute the charges once I got a copy of my Travelocity itinerary and verified the car rental was for the entire trip. I should have been able to walk to the counter and get the keys, nothing more owed, and quick transaction. Instead, we waited in line and spent several minutes being beaten with &quot;hard sales tactics&quot; by a man with a heavy accent and there was no supervisor available. Wasted time and running late for our event, we took the only available car and immediately phoned the 800 customer service number when we got on the road. We were advised on the phone to speak to a Manager upon returning the car on Sunday. Franklin was able to deduct the extra time since I had my itinerary but said he could not adjust the $80 for larger car because it had been over 24 hours! Bait and switch tactic!


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