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Original Comment I bought a new 2014 Santa Fe Sport and have been having problems from day one. On the drive home, I noticed the engine was making a strange noise and called the dealership, Fairfax Hyundai, to ask about it. They said the noise was normal and to ignore it. A month later, I returned to the dealership to pick up my license plates and asked the sales rep to actually listen to the noise. Again, he said the noise was normal and to ignore it. One month later I returned to the dealership again for an oil change. I asked the service tech about the noise and he too said it was normal. Then while changing the oil, they found metal filings in the oil pan. Fairfax Hyundai said they were going to replace the engine with a brand new one to solve my problems. One week later, I had a remanufactured (i.e. "used") engine in my two month old Santa Fe. Now my gas mileage is worse and they're telling me to go to arbitration if I don't like it. Talk about a HASSLE! That's not what I call good customer service.

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