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Original Comment I've had my membership at Sam's since the mid 80's but I've never been so mad at any store as I was at Sam'' in Topeka Kansas last night. I use cash because they don't take VISA but the new self-serve checkout lanes won't take cash. There were at least a dozen empty self-serve checkout lanes last evening but the only open lane that would take cash had 15 people standing in line! I was so mad I left my cart with items there and walked out. On the way out the manager ask what the problem was and he said he would open another lane, but why didn't he do it sooner? Sam' used to have really good customer service.

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