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Original Comment Dear Sir/Madam<br /> <br /> <br /> <br /> This is reference a purchase in the UK, however after almost 2 weeks of getting nowhere with VW in the UK, i thought i'd post this here to see whether VW world wide has any customer care.<br /> <br /> <br /> <br /> VW Golf. BX59 TZB. Chassis No. (Previous Reg- <br /> <br /> <br /> I am writing to complain about the problems I am experiencing with my VW Golf. This is car that is only just out of warranty and has only done 24000 miles and yet your dealer is telling us has serious mechanical problems. This is our family car and we bought a VW Golf believing that the vehicle would be reliable and give us trouble free motoring. However, this has not been the case and is now creating a lot of stress with the whole family. <br /> <br /> <br /> <br /> Below is a short timeline of events. <br /> <br /> <br /> <br /> Purchased on 6th August 2013 from Renault dealer in Birmingham. The car has a full VW service history carried out by VW in Sutton Coldfield.<br /> <br /> <br /> <br /> January 2014, car failed to start. RAC were called out, carried out full checks, no other issues reported. New battery fitted.<br /> <br /> <br /> <br /> Recently we noticed engine vibration when the car was stationary. Car booked into a local reputable garage, RBS as we don't have a VW dealership near where we live in Rugby. Vibration was reported to the service person who conducted a minor service and provided the following report:<br /> <br /> EPC LIGHT AND SLIGHT VIBRATION EVIDENT AT IDLE CONFIRMED IS SUSPECT TO TENDING TO IDLE ON 3 CYLNDERS<br /> <br /> P0300 RANDOM MULITIPLE CYLINDER MISFIRE<br /> <br /> P0304 CLYLINDER 4 MISFIRED DETECTED LIKELY CAUSE MECHANICAL FAULT<br /> <br /> P1304 CYLINDER DISABLING ECU MECHANICAL FAULT<br /> <br /> <br /> <br /> Having checked on the internet, the garage told us that these faults were reported quite frequently with the 1.4 GT Tsi engine. We were advised to contact the VW main dealer to have a diagnostic check.<br /> <br /> We sought a second opinion from a local garage. Checks were carried out by IAUTO UK in Coventry and they advised of the following. <br /> <br /> PROBLEM IS ASSOCIATED WITH CYLINDER 4 - SUFFERING FROM LOW COMPRESSION<br /> <br /> THE ADVICE WAS FREE OF CHARGE AND WAS DIAGNOSED WITHIN 15 MINUTES<br /> <br /> We contacted VW Listers in Coventry to get their opinion. SEEN BY STEVE WATSON<br /> <br /> They needed to conduct diagnostic tests for which they charged us &amp;#163;192.<br /> <br /> We were called later that day and informed that there was an issue in the engine, cylinder 4 had low compression. Your VW dealer in Coventry charged us &amp;#163;192 for this same information we already had from IAUTO UK.<br /> <br /> <br /> <br /> We were then informed that they would need to remove the head to further diagnose the problem for which they would charge us &amp;#163;1000 (just to remove the cylinder head....??) and then, and only then, can they advise of the solution which could mount up to &amp;#163;5000 <br /> <br /> We were horrified that a car so recently out of warranty might cost us up to &amp;#163;5000 to put right.

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