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Original Comment I transferred my Boost mobile account to Metro PCS with a $50.00 rebate and I also purchased a %200.00 phone with a $ 20.00 rebate. This purchase was made on 1/18/2014. This was a promotional offer from Metro PCS. I called the store 1 1/2 mths later to ask them what is happening with my rebate because I had not received it. They said it will take up to 3 mths. WOW. Okay, Today is 4/23/2014 over 3 mths I still have not received my 70.00 rebate money. Guess what! I cant get a hold of anyone located at the 835 West Sample Road, Pompano Beach, Florida 33064 location because their mailbox is full and it will not receive anymore messages. LOl this is a PHONE COMPANY. Oh, another thing, even on your Metro PCS online advertisement, it states dial 611 to speak to someone, really? try it. This is false advertisement. Now it gets better, my brand new phone of barely a mth died, and of course I did not purchase insurance because whenever I had with Metro pcs they pretty much always made me pay a full price minus, maybe... 20 bucks. So my phone died and on 2/21/2014 one mth and 3 days later, I had to purchase another phone that was almost $200.00, with guess what?! a LOL $20.00 rebate. ohhhh I know I must wait 3 mths before I get that $20.00. I am going to make an attempt tomorrow to call again and if I do not reach someone, I will be writing the better business bureau for the false advertisement that Metro PCS offers hard working, paying citizens. You should be ashamed of your company, how you represent it and how you treat your good paying customers. Be careful. Also it may do you good to have some personal hygiene education implemented to your employees, especially to your smelly employee MLakhani who se body odor caused me to hold my breath while purchasing my phone and temperament was unbelievably degrading and rude. I almost walked out and should have. FYI, if I have to contact the BBB, I will be mentioning not only my experience regarding the false advertisement but will be providing information on 3 of my friends that have not received theirs, who knows this may become a court issue. <br /> Thank you

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