Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment We flew from Orlando to Norfolk, VA, to visit family, renting a Budget VW Jetta from April 11-21. Car drove great. After returning it and flying back to our Florida home, we picked up our mail and found a letter from Budget dated April 17--telling us the car had been recalled and we should turn it in right away for another! Instead of calling us--they specifically asked for my cell phone number when I rented the car--they wrote to us at our home in Florida telling us to return the recalled car TO THE NORFOLK AIRPORT RENTAL TEAM WHILE WE WERE IN VIRGINIA! So we didn't get the safety notification until we returned to Florida. This is crazy! If the car was recalled--thus unsafe or unreliable--and they wanted us to truly be notified, WHY DIDN'T THEY JUST CALL ME? Instead, I get a letter IN FLORIDA after our trip! May want to redesign your policy on this if you really want to help protect customers.

Feedback

Your Name

Your Email

Verification