Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I know putting these commits on here dont really help but this write up is about Napleton's in Rockford IL <br /> When I bought my 2013 Crosstrek Limited I was happy with my purchase, I bought the extended warranty to 100,000 miles and I was talked into a maintenance warranty. This warranty would cover everything under the hood. The salesmen told us for the $900 for the warranty would pay off. Well I guess I was wrong. When we took the car in to Napleton in Rockford we are always treated well. But my wife had to bring it in I guess that opened the eye of the service department having a women in there. They told her they had to rotate the tires for $21 ok I am good with that, they then came back and said that the air filter was dirty well she asked what the cost was they stated $61. Ok I am ok with that but when she asked the question like can it wait. They stated if it does not get done it may void the factory warranty. Well then she gave in and said ok. Then she received the bill and was charged $79 dollars for labor for doing both. The service department stated a price to my wife is that because she is women she will just sit quit in the corner. I don't think so you give a price say the whole thing do not just add more fees on the butt end. Next question part of my maintenance agreement that I was talked into buying because at 15,000 miles if I didn't have it there was so many things I needed done. Were they done no the turning of my brake pads, the changing of belts if needed, ect.. What is the maintenance plan a joke you don't stand buy it. Well so far I love the car but it will be the last Subaru I will ever I mean ever buy. I know this will not stay posted on your page but you have a lot of learning to do.

Feedback

Your Name

Your Email

Verification