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Original Comment I have had an overall terrible experience with the Macco in Richmond, CA. I took my car in December of 2013 to get my drivers side mirror replaced. I knew that they would have to order mirror, paint it, and mount it. I was fine with that. In order to mount the mirror, my door panel needed to be removed. I don't use my trunk often, so a couple of months after I got my mirror replaced I tried to pop my trunk from inside my vehicle with the pop trunk button that is located on my drivers side door. I can't even push the button in to pop the trunk. The lady at Macco said that they aren't responsible for my trunk button and it is am electrical problem. I can see if I could actually press my button and my trunk not popping, it being an electrical problem. But I can't even press my trunk button, it's stuck. The problem is the placement of the door panel. I have never had any other auto body repairs to my car before, and my panel had never been removed before I took it to macco. But that is not all...Now the paint on my mirror that was replaced is peeling. The lady at macco said it's because of rocks hitting the mirror and they aren't responsible for touching it up. If rocks made you paint peel, then my whole car should be peeling. Terrible customer service, terrible prep work done by the technitia, terrible placement work, just an all around terrible experience. I would never go back there. I feel like Macco owes me. All I want is my mirror properly painted and my trunk button fixed. I'm a customer who paid for a service that was rushed and not properly done. Absolutely upset about everything.

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