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Original Comment After a very long road trip with my 3 children, we checked into your building for a much needed break. We were all looking forward to a hot shower, a little relaxing and a good sleep. When I approached the counter, your associate &quot;Ashlie&quot; informed me that there was only one room available, room 109, which did not have a working television. While this was disappointing, it wasn't a deal breaker, and I indicated that I would take the room. Imagine my surprise when there was no discount offered for a room which did not have the &quot;amenities&quot; available in all of the other rooms. I was told this was not possible, and then further informed that there would be a 15% &quot;deposit&quot; charged to my card, in the event that we broke or destroyed anything. <br /> <br /> While I understand the policy, the delivery was insulting and rude.<br /> <br /> When we got into the room, we were shocked at how outdated everything appeared. There were no duvets on the beds (it looked at first glance as though they had been forgotten, since the beds were made up with sheets). Upon further inspection, while there was a basket with coffee packets and cups and an instruction card for the coffee maker, there was NO coffee maker in the room. I went back to the front desk to inquire about these oddities, and was informed by Ashlie that it is simply &quot;too expensive&quot; to maintain duvets and they are therefore not used in the rooms. Additionally, the lack of coffee maker indicated that the coffee maker was broken, and there were no replacements available. So, once again, my room lacked basic amenities available to guests in pretty much every motel chain in the country, and again this information was shared with me unapologetically. <br /> <br /> The final straw came when I went into the bathroom to start the shower for my little son, and found dried fecal material on the lid and seat of the toilet. Because I did not wish to encounter your rude employee a third time, I ended up cleaning it myself.<br /> <br /> I expect a national chain to maintain minimum standards of cleanliness and professionalism. I was very surprised by this experience, and will likely not use your chain for future stays. I have also shared my experience with family and friends in an effort to spare them the same trouble. <br /> <br /> I paid in excess of $80.00 to be treated poorly, offered a room that was not up to basic standards for either cleanliness or amenities, and at no point was I made to feel that these concerns were valid. While I understand that there is a limit to the authority a desk clerk has to act, her flippant and dismissive attitude was unwarranted and unappreciated, particularly in light of the fact that the room itself was such a disappointment.

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