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Original Comment I have shopped at South Coast Plaza Nordstrom since they've opened and have never had this poor of customer service, especially from the store manager too! I had looked online and found of pair of shoes that I fell in love with, online said they had them in the store, I went to the store and was told no, we don't have them. So I went back to work and ordered them online for instore pick up, received the email shortly thereafter that my shoes were ready. I go to customer service and they bring out the shoes, well, it was the right box, totally wrong shoe inside the box. I couldn't believe that whoever pulled the order didn't check to make sure that the correct shoe was inside the box. Then the customer service girl seemed annoyed that I didn't want the shoe. They were ugly and not what I ordered. So I returned them. As she was returning the shoes, I'm listening to her co-worker on the phone talking to a customer that called in and he had no clue what products were carried in the store and when he asked her she said I don't know, I actually told him that yes, that is a cosmetic line and no you don't carry it. As CSR they should be very well versed in all of the departments products and what they store carries. So at this point, I've wasted over a half an hour of my time and gas driving back and for to the mall. So I decided to call the store manager, well, she acted like she was doing me a favor in saying she'll order the shoes for me, expedited shipping so I would have them the next day. I told her I'd think about it and that I would call her back. I called her back and decided to get the shoes. Let's just say it's been 24 hours and I still don't have my shoes!!!! I have been talking to CSR online and they have been wonderful and super helpful. The store manager at South Coast failed to put my unit number on my address, so we will see if I even get the shoes, and don't promise that I will have them the next day and fail to fulfill your promise. I still don't have any sort of tracking information for the shoes at this point! I'm super disappointed in this store. Nordies is known for their customer service and yet they have epically failed at this point. I think I'll stick to shopping at the Fashion Island store from now on!

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