Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I called Boost about a reception issue. The customer care rep stated her name and proceeded to help. She said she was going to send a signal to my phone. At that very moment a call came through from a number I didn't recognize so, I asked her if she was calling me. She said no, that she was only sending a signal. I chose not to answer the phone, she continued and we ended the call. A couple of hours later I checked that mystery call in my downloaded caller id software. It was the same<br /> first name as the customer care rep. I was also provided with the person's last name, location and her wireless provider which wasn't Boost Mobile ironically. What are the chances of me getting a strange call from someone with the same name as the care rep at the exact same time I was on the phone with her? Slim to none I say. I reported the issue to Boost and of course they swore vehemently that it wouldn't happen again and that they would talk to the agent. <br /> <br /> This is not the first time I've had issues with customer care. Previously I've had someone get into my account on numerous occasions and reset my voicemail password. Boost would swear their agents wouldn't do such a thing. I was never able to prove it. This time I have solid proof that their agents do not take the security of our accounts or our privacy seriously. How else would I know their agents full name, personal cell number and city of residence? Way to go Boost. Thanks for looking out for the customers whose hard to come by money lines your pockets from month to month.

Feedback

Your Name

Your Email

Verification