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Original Comment I would just like to say that I have always been a customer at the Family Dollar Store in my area and I would put the store number but the store manager gave me two different numbers so I do not know which one is correct. There is a new manager there at the store and I we have had some problems nothing to serious until today 5/21/12 because I just take what she says and walk away. Now, I will admit I did get loud with her because she was trying to belittle my intelligence by the way she spoke to me. She was speaking in away that was nice but smug at the same time if anyone can understand what I am trying to say. It started because I had purchased a item and had opened it and realized that I was not going to need it, I did not have a receipt I just wanted to exchange the item out for something else and she refused because it was open. I believe she thought I had stolen the item and as a matter of fact she did state she did not know if I even purchased the item. Then, I ask where is the return policy and read it and have now saved it on my computer where it says nothing about a unused open item not being able to be returned and I have returned open unused items to that store before. When I repeatedly keep asking her about the return policy she got bothered because she could not answer the question. Now, she saying she can not take it back because its open but told me if I came back with my receipt she would give me back my money. The situation is still the same with or without my receipt, how is having it going to help you sell the item if it is open, I will tell they are going to tape the item up and resell it. It was not tore open to the point some tape would not fix. On top of all of that she calls the police on me telling them I was getting loud in the store and yes I was because she was not trying to satisfy me as a costumer.Then tells them she does not want me back in her store are you serious. Now, can someone tell me what or who I can speak to. I have called the corporate office and was able to leave a message the last time I called but that took a hour or more to do that. One more thing then she goes back and gets me the same exact item that I did not need and says that is all she can do but then when I say well I will just bring that back she snatches it back and was not going to give it to me I do not know how I got it I think I snatched it out of her hand. It was a horrible embracing feeling and yes I may should have walked away but I am the costumer who shops there often but now can not because she told the police she did not want me back in the store and that is fine because after that humiliation I do no want to go back. I know I maybe jumping around but I am so upset by this.

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