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I am writing on behalf of my sister. I live in Ohio and she lives in Pa.. She wanted to rent a U Haul trailer here in Ohio to pick up some items and take them back to Pa..I drove her to the pick up location here in Ohio when she was here for a visit so she would know where to pick up the trailer. All her arrangements for the trailer were made on the phone. On the 23rd of May she called the Ohio location to just verify everything was a go for the 24th when she would be coming from Pa..She was shocked to learn that her trailer was not at the location and was at a different town which she had no idea where it was or how to get there. All they gave her was a phone number. She was very upset but the person she spoke to said, "if you read your paper work we can change locations." She had no paperwork, nothing was sent to her via mail as she does not have a computer. She has no GPS, she's not good with directions so this really was a major upset for her, coming to an area that she did not know. She called the phone number and got an answering machine everytime and you could not understand what the recording said. She called me and I tried the number and I could not understand the recording. I tried 5 times and no one answered the phone, just the recording. Later that day I wanted my husband to listen to the machine and see if he could understand the name and when I called that time I actually got to speak to a woman. She was very nice and I explained what had happened for my sister and learned that this number they gave my sister was not even the number where she was to go for her trailer. If I had not spoke to this woman it would have been nothing but a wild goose chase as to where the trailer was. I was told that on the paperwork this woman looked up on her computer it said they had tried to call my sister twice to tell her of the change and even "texted her." It was a home phone number how do you text that. She does not have text on her cell and hadn't given them her cell phone number anyway. She does not have an answering machine at her home so why didn't they keep trying her???? If she had not called the day before she would have come and found out the trailer was not in the location it was supposed to be and where it was they were closing at noon that day and she would if she had found the place not been able to even get it. The whole thing was a nightmare and disgusting. What kind of company is this? Beware people and seek out another way to move your things because U Haul is not the way.


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