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Original Comment Safelink really needs to take the proper measures and train their employees. Just yesterday I called safelink to transfer my number and minutes to a new phone that I bought. Before buying the phone I was told by a representative of safelink that I could buy my own phone as long as it was a track phone brand never was I told that their are specific phones that I could buy. After buying my new phone I called safelink link to properly transfer everything not only did the person I spoke with was barely understandable he kept me on the phone for over 2hrs to tell me that I can transfer my number but not my minutes and I will no longer be able to receive future monthly minutes because the phone I purchased was an Android. I explained to him that I bought this phone because I have a difficult time seeing the screen with the phone I currently have. he again repeated the same statement. I expressed to him what good will it do me to transfer the number to a phone without minutes and then have a phone with minutes but no number. and again he repeated the SAME thing as if he was completely disregarding what I was saying to him. He then transfers me to a supervisor who was extremely rude and says that I should've read the terms and conditions I expressed to her that when I began receiving safelink minutes which was about 10yrs ago it said nothing about Androids and that the rep that I spoke to that told me I can buy a phone did not tell me of any restrictions. I then get transferred to a manager George ID# 545066 he was even worst attitude wise you can just tell that he hates his job. I was in the car with other people and he hears a swear and tell me that one more time he is going to hang up I told him that the swear was not directed to him that I was with other people in the car he says he didn't car the fact was that he heard it. I explain to him the same thing that I explained to the other to reps I spoke with prior to him he says that the terms and conditions were changed when track phone began selling Androids. I asked him if there was a letter or email or some type of communication explaining this change he said no. He proceeds to speak over me not allowing me to get a word in without him talking at the same time. I asked him for his information and ID along with the names and ID of the other reps I spoke with he refused to provide me with that info and said that I should've been smart enough to write it down while I was talking to them I told him that I was driving and could not drive, talk and write all at the same time he just hung up on me......VERY RUDE AND UNPROFESSIONAL

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