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May 25, 2014<br /> <br /> <br /> <br /> Ms. Newell,<br /> <br /> <br /> <br /> Today my son traveled some distance to the Dollar Rental Car Agency located at the Denver Airport in search of my lost electronics(other) that I had reported missing on 5/19. The MOD kindly unlocked the lost and found area for him to look. Amazingly, he looked in the boxes and quickly found my device that was reportedly found and delivered to the lost and found on 5/19 just minutes after I realized that it was missing.<br /> <br /> <br /> <br /> I find this all very disturbing.<br /> <br /> <br /> <br /> I really appreciated that you responded to my email and assured me that you would personally look for my ipad,<br /> <br /> but why would you falsely make this claim to me? I tried to contact you via phone calls, phone messages, and emails on 5/22, 5/23, 5/24, and this morning, 5/25. You chose not to return my calls or follow through on actions that you voluntarily committed to undertake. In hindsight, it would have been more courteous for you to have never contacted me rather than to handle this the way that you did.<br /> <br /> <br /> <br /> Obviously, the department that employs you is more efficient than you have proven yourself to be. This has been a long week, filled with needless worry and many wasted hours trying to track down an item that your office had in its possession for the duration of the week. This is unacceptable.<br /> <br /> <br /> <br /> I am very dissatisfied with Dollar Rental Car and I will go out of my way to share my experience with anyone who is looking to rent a car in the Denver area. I hope that you will take steps to improve a failing system.<br /> <br /> <br /> <br /> Daniel Highberger


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