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Original Comment Dear Helen, Mgr of the Lenscrafters location in White Marsh, MD. I'd like to personally thank you for the worst customer experience I've ever had with Lenscrafters.<br /> <br /> As I attempted to explain to you yesterday, I'm currently working through an issue with a detached retina that has rendered me completely blind in my left eye. I came in to get the right eye checked to see if they could provide me with ANY improvement to my vision.<br /> <br /> I paid for an eye exam but when it came time to get a lens I was rudely told by the Manager of this location that I would have to purchase two lenses because Lenscrafters wouldn't do just one.<br /> <br /> Again I tried to explain that I couldn't see ANYTHING out of my left eye so I couldn't understand why I would be charged $300 for two lenses, one of which would amount to a ground blank. <br /> <br /> Then she tried to tell me that the doctor had prescribed a &quot;Balanced&quot; lense for the left eye ...... What the heck is that? I'm blind in that eye, what's to balance?<br /> <br /> Helen, you are without a doubt the worst customer service person I've ever encountered. Your lack of compassion, lack of empathy and total disinterest in your customers health and well being goes a long way in telling me where and what the interests of the parent company are. It's a sad commentary.<br /> <br /> So there I stood, no options and no sympathy from Helen. Lady you truly are a piece of work and I sincerely hope you never experience the pain and expense of having a detached retina. But if you do I would recommend you go to aome wgere other than youe own company for an affordable solution.<br /> <br /> To the CEO of Lenscrafters, you've lost a customer who had been loyal for 20 years. It's sad to think that you and your company put profits ahead of compassion and understanding for your customers but such appears to be the case.<br /> <br /> American greed is alive and well in the malls of America and particularly here at Lenscrafters.<br /> <br /> Luckily I found a solution in a BIG BOX store that not only sold me the single lens I needed but also a new pair of frames to mount it in.....all for one third of what you wanted to charge me.

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