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I signed up for AT&T U-Verse in March. At the time of sign up the rep told me I would receive a free promo offer of a Samsung Tablet, a flatscreen t.v. and one other choice I don't remember. We had just bought a new t.v. so I told her I would take the tablet. Great! Not a problem. They would send me an email with the info when my service was hooked up. Well, after 3 cancellations and reschedules by the company we FINALLY had it all hooked up in April. I never received an email about the tablet so on May 5th I called and asked them about it. They said if I hadn't heard anything by May 28th to call again. So here we are, May 29th, never heard a thing from them, so I called. Outside of a national bank that begins with a letter in the first part of the alphabet, I have never had SO MUCH TROUBLE with a company in my life!!! I started out with customer service, was transferred to 2 different areas and people of the rewards dept., who told me I needed customer service, who told me I needed rewards, who told me I needed customer service, who told me I needed rewards, who told me I needed customer service, who told me I needed sales, who told me I needed rewards, who told me I needed customer service, and the game goes on.... All in all I had to explain the situation, give my account number, my phone number and address 12 times, as they had 12 people involved in one simple request! I was on the phone over 1 hour with these people and NOTHING was accomplished!! ALL I NEEDED WAS A PROMO NUMBER PUT ON MY ACCOUNT BUT NO ONE SEEMED TO KNOW WHO COULD DO IT OR HOW IT COULD BE DONE!! In the end, I had a rep tell me I didn't qualify for the promo! The original rep never put it on my account!! I said "so you guys lie to people to suck them in and get their business"??? She had no answer. All she would say is I will transfer you to rewards. REALLY???? And just what are they gonna do? O I know! Transfer me to customer service! Nobody nobody nobody had a clue what to do! I will never, ever, promote or refer AT&T to anyone. And I am convinced we need to cancel this service and go elsewhere. If they can't figure out a simple promo code and/or get the departments straight, how the heck are they gonna do anything technical???


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