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Original Comment May 29,2014<br /> <br /> Having just spent the last six hours on the phone with trying to make a simple exchange for one week in or around sea rook, Pasadena and Galveston area I find that RCI has become the most inefficient, misrepresenting organization I have ever had to deal with . I am a gold star member, now upgraded once again to platinum member which originally started as a week membership ten years ago but I still get no service. I feel RCI at any level is totally misrepresented and cannot deliver on what they sell. <br /> I have been given at least ten &quot; wrong departments&quot;' 12 phone numbers, nine disconnects and still no reservations for one small weeks exchange. This after being on hold for twenty -thirty minutes each time. <br /> Then comes the news that exchange fees are $268.00 weekly since The privilege of going platinum allows me to get booked into a hotel , and that is after using over 65,000points which are not exactly an exchange. I was told I had twenty four hours to cancel with penalties. I cancelled approximately 2 hours from time of being booked into a non affiliated hotel and was assured by Sandra all points and $268.00 dollars would be replaced to my credit card and points with no problem.<br /> <br /> Now, here is the quandary, what good are these points when they cannot be used as originally sold to us. USELESS POINTS. <br /> <br /> Upon resuming my calling through a list of numbers now to numerous and mind boggling (almost like a phone directory now) I am still not able to get any results.<br /> <br /> To add insult to injury, I have never dealt with such an accumulation do inexperienced,rude, with total ignorance of what their job should be in more years than I can count.<br /> <br /> Rest assured people, this membership will be cancelled after ten years of total frustration, inadequate help from these so called so called professionals. My only regret is not doing this nine years ago. <br /> <br /> I shall try to post. A similar message on Facebook with the hopes that. Any members will see this and start looking into this fraudulent misrepresented<br /> Selling of RCI. Exchanges now owned by Wyndham Hotel corp. and their executives and CEO turn a dead. Ear to the complaints.

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