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Horrible experience with customer service. The report on my car inaccurately says the airbags were deployed in an accident. I sent them all sorts of documentation showing that they didn't but they refuse to fix it. My problem was referred to the "Manager of Data Escalation". What does it tell you when their data problems are so bad that they need a person who handles "escalations"? Just fix the data, then it doesn't have to escalate. Based on my experience, there is no reason to trust their data.


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