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Original Comment And I thought Comcast was bad...<br /> <br /> AT&amp;T Uverse somehow manages to be worse than the worst. Rather than just screw up my service, they're so incompetent that they couldn't even manage to get the service started, at all!<br /> <br /> I first tried to switch my home phone to them, 1 1/2 years ago. After two technician visits where they claimed my phone was hooked up (which is wasn't), and one visit where the technician didn't even show up, I was eventually told that they would have to rewire all the phone jacks in my house. Disgusted that they couldn't even manage to handle something as simple as setting up a phone line without putting me through stress, I cancelled a service that never even got started and stayed with Comcast. But that didn't stop AT&amp;T from sending me monthly bills for a service I never even had! After calling several times, they supposedly fixed the &quot;glitch&quot; that kept sending me bills, and I was rid of them.<br /> <br /> But, apparently a glutton for punishment, I made the stupid decision to give them another chance and switch my TV &amp; internet to them, this time around. I was fed up with Comcast and thought that as long as I didn't use AT&amp;T for the telephone, everything should be okay.<br /> <br /> Wrong!<br /> <br /> It took three phone calls before I finally found a sales rep who could actually answer all of my questions. And he was so great that I was sucked in to switching my services over to them. But, lo and behold, that pesky little phone account from over a year ago was still showing as open and prevented any new service from being established.<br /> <br /> A ticket was entered to fix the error, and I was given a 24-48 hr resolution time. Unhappy with the entire situation, I spoke to a sales supervisor who called me back one time with an update on the issue and then stopped returning my calls. When I came to my senses and decided that a company that couldn't even start my services without problems certain wouldn't be able to maintain them without problems, I called to cancel my service order. The call lasted about one minute, as the retention specialist didn't do a thing to retain me -- which just reinforced my decision.<br /> <br /> So, AT&amp;T Uverse hasn't been able to do ANYTHING correctly at any point in my dealings with them. 2nd time, shame on me, right? Needless to say, there won't ever be another time.

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