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Original Comment I rarely cuss ... but trying to speak to someone in customer service via telephone is HELL! <br /> <br /> Basically Tracfone &amp; Net10 get millions and millions of federal money for Safelink program. <br /> <br /> None of the federal money goes to pay for customer service. <br /> <br /> 99% of all of their customer service employees are from OTHER Countries! WHY?<br /> <br /> Because Net10 and Tracfone, can pay internationals 50% less than they must pay Americans.<br /> <br /> Although, most of my experiences with the international customer service representatives has been positive.<br /> <br /> However, they have little training. Plus, it has repeatedly taken me 1 hour, 1 hour 1/1, and sometimes more to receive help from the international CSR.<br /> <br /> Then, after alll that time waiting and waiting, the International CSR, tells me that they have no control over this issue or matter! <br /> <br /> This is one of the reasons why our country is in the condition it is. Big companies. <br /> <br /> The stock holders of Tracfone &amp; Net10 receive more money, and more money and more money. <br /> <br /> Instead of sharing some of that wealth by hiring USA Americans in the USA to be customer service rep. <br /> <br /> They need to pay their American USA CSR $10 an hour starting. They will attract better educated and more committed to their jobs.<br /> <br /> These 2 companies DO NOT, DO NOT want to help the customer. <br /> They just want the money from selling your minutes and then<br /> don't call use, we will call you.<br /> <br /> That is why the automated system you receive when you call the help number, was designed by computer engineers, to be ALMOST impossible to get through. <br /> <br /> It IS NO NO NO mistake,that it is almost impossible<br /> to receive help from Net10 person or Tracfone. I believe that Net10 and Tracfone are the same company.

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