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I bought a Dodge Ram there last month and it was nothing but a pain in the butt. I have never been treated so poorly and disrespected. First I bought the truck which had just been traded in so I had to wait for a detail and inspection, no problem. Bought it on a Saturday, by Wednesday no one had called me. I called Dodge to see what the problem was and the response I received was that our sales rep was out sick. They told me over the phone the truck was ready, to come get it. I took two hours off work to show up and the truck was never detailed, they cracked the muffler doing maintenance, tires barley passed inspection, two tires on the left side have broken bands which has caused knots in the tires, which I know would not pass inspection, never cleaned the air filter and then gave us another loaner and we didn't leave until after 7pm, I got their at 3pm. A day later they fixed the muffler at Ken's Muffler shop. I called Dodge to see if the truck was ready and they told me no. I knew they probably didn't even care so I called Ken's myself, sure enough it was ready and they were waiting for Dodge to come pick it up, no surprise there. Then driving it a few days later the brakes were grinding and making a funny noise. I called Dodge again and they told me to bring it in the next day or they would send someone to get it. I was not having that again, since they were still open, we drove down their ourselves and come to find out they left off a bolt, again during maintenance. The manager gave me a nasty attitude like I had done something wrong when all I wanted was for someone to put the bolt on, no more than ten minutes, we were out before they even closed. Now today driving my husband stops at the light and the truck completely shuts off, started it back up. Took it to Dodge and again bring it in tomorrow at 9am and we will give you another loaner. The service is completely unacceptable at Dodge. The tires should have been replaced, but no I will have to do that as well, just like I had to detail it myself and get all the food off the doors and dog hair out. I will never by another vehicle from Crown Dodge of Fayetteville. Tomorrow they will be rude, unprofessional, and act like the problem is us and not their maintenance. We will have to call multiple times just to get a status because no will call us back. So I just called Dodge before I wanted to send this and I sat on hold for 10 minutes for Johnny to hang up on me before I could even speak, called again sat on hold, hung up on me again, called the third time to speak with some lady for her to tell me there is no owner and the general manager is gone for the day, go figure. I will never purchase another vehicle from Dodge. I will stick with Lafayette Ford like I have been and keep my maintenance with them. I want someone higher up to respond to this, I have talked to too many manager through this process and have received poor service. I feel like I purchased a dud and who cares. I thought Dodge stood by their vehicles. I guess I was wrong.


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