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I wish I would have read all these comments before buying another food processor from this company. TERRIBLE customer service I agree....6 month old food processor and a piece of the blade came off in my food and got into my mouth. Luckily, I wasn't injured but this is the SECOND time this particular thing happened. Very dangerous....this is a lawsuit waiting to happen. Someone will get hurt. I have tried over a week to talk with someone of authority but no one will call me back or talk to me. I will tell everyone I know about this and about this blade on their processors. First time, it was an older one so I bought a new blade. BUT this one is only SIX months old! Scared to death to use this product again!


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