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Original Comment Made a fairly straightforward on-line reservation, albeit from Australia. However, website did currency conversion, including a voucher certificate I was redeeming for part of the cost. Rest on a credit card ($360.61 AUSD). Worked splendidly, received reservation back with amount charged in AUSD to credit card correct. Checked credit card, and same amount charged. All good.<br /> Three days later receive an email with my ticket and an ADDITIONAL charge of $423.71...for...the same ticket. An obvious error, so called United to gave the erroneous second billing cancelled/refunded. Thence began the nightmare of United Airlines. They ABSOLUTELY insisted the first billing had never occurred (despite my provision of transaction codes with their vendor ID for the exact amount of the ticket-$360.61- on the exact day the reservation was made!) The reason for the second billing was that their web site had apparently screwed up a currency conversion....so they just billed me AGAIN for the higher amount! After (I kid you not) 90 min. going round and round while United decided whether they would in their beneficence refund me the difference between the 360 and 423, but not the whole 423, all the while absolutely denying any initial 360 charge took place 3 days earlier! Not there, didn't happen. Then suggesting it did happen, BUT THEY DIDN'T DO IT (see vendor code above). Dystopia Airlines.<br /> This absolute freak show gets even better. After having to let the representative (of what I don't know) go after the second &gt; 10 min on hold while they decide the fate of refunding me about $61, what do I get in my email inbox? Yet another confirmatory reservation email, dated from three days earlier, confirming my purchase at that time....for $360.61! <br /> After hours and hours between Dystopia and my credit card bank, the former finally decided to rescind the original charge (which recall they insisted over and over never occurred), not the second, and refund me the difference (the about $61). Could that be a more bass-ackwards way of doing it? Rather than just wiping the second erroneous billing? And guess what? I STILL haven't got the latter $61. <br /> I want to emphasize here, in every single interaction with this airline regarding this issue, the entire tenor of United Airlines was that this was MY problem. They had done NOTHING incorrect and were graciously refunding the difference. <br /> I cannot express the degree of dystopian double-speak I endured. Night was day, black was white, that which was proven, simply wasn't. It was (and is) singularly the most bizarre, hideously awful customer service experience I have ever experienced. Double-charging a client, after the fact, for more that they had agreed to, with no notice, then absolutely denying a documented transaction actually took place?? Obviously they have some issues in a few areas. <br /> And guess what their feedback mechanism was? Contact the airline customer feedback sinkhole of never-never form responses and corporate fluff. <br /> I will never, ever, EVER transact with these clowns again. How a perhaps understandable issue with their IT or website could get entirely laid at the feet of the customer, then basically making a fraudulent claim denying they'd received money from me and double billing. Seriously, could a transaction get ANY worse?

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