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Original Comment I went online to set up a vacation hold. Our plans changed and I called to move the hold for a week later. After 30 min. with customer service rep, she said she'd need supervisor help, but he was busy and she'd call me back. Never was called back. Next day called again and after 30 min she said the change was made. Then our service was turned off on the original hold date. I called again and they said it would be 24 hours before they could turn it back on. Next day no service again. Called again and they finally restored phone and internet. Still no TV. Spent hours on phone with no solution and then next day they sent a service rep who after 3 hours could not get it fixed. Someone was supposed to call next day, but no one called. So called service rep and he said he'd call. I received a call from billing office??? After explaining my situation she said I had no balance and would need to transfer me to tech support. Spent another hour unplugging, reading serial numbers, etc. and they said would have to send a tech rep tomorrow. Unbelievable!!! It's been 4 days and no TV. I can't see how such a simple request to delay vacation hold for one week could cause this much trouble. I will be canceling my service with ATT and going with a different provider. I've been a good customer for many years always paying my bill on time, but their customer service is horrible. The reps are nice enough, but it's their internal processes that are so messed up. It's been a long time sense I've been so absolutely furious!

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