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I purchased one of your soft ice cream products. I received it in a timely manner but it did not work properly. The ice cream would not get firm and yes I put the bowl in the freezer department inside a container for over 24 hours. When I contacted the customer service department they were very rude and not willing to listen to me at all. I wanted to return this item to receive another one but now because of your customer service department I just want a REFUND.


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