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Original Comment My comments pertain to the customer service provided by the claims department. As a customer for several years and am amber of the industry for twenty seven years I was appalled at the inadequate service, the attempts made to "appease" the customer and the final judgement of the claim despite the appraisal of a third party. The original claim representative indicated the processing of the was dependent on who reviewed the claim. The claim representive took several pictures of the damaged property and indicated he would do his best to get the claim processed for a new roof. He then stated my words were mere here say. I have no need to falsify my statements since I understand ethics and honesty as an insurance employee. The manager of the department indicated he would send an enigineering consulting firm to visit the premises to "appease" me. The engineering retained the same position as the The Hartford. My consulting firm reviewed the property and indicated a new roof was necessary. Since my family lives in a subdivision with an active HOA a patched roof is not aesthetically pleasing nor permissible. The engineering firm used by the company has very poor comments by customers and customers were consistently denied claims. As a result of the process and the integrity of all persons involved I could not recommend this company. Hopefully changes will be made to increase the customer service and financial integrity of the company. An insurance company on this path will not remain financially stable and prosper.

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