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I, too, have had tech. problems, but when I've emailed w/ detailed & clear description of problem they have always come through. It is frustrating, but the emails seem to be most effective. I've searched plans and searched plans and can't find any site that is as good. Our son lives in Taiwan - we appreciate the international calls w/o a special plan. If complainants make sure the problem is clear I feel certain Tracfone will help. They ARE in business after all.


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