Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I have been with your company since 1991. A nice long time and I might be a fool I thought since I've been with your company that long I would be treated with some form of respect. Well, I was totally wrong! No respect and lie after lie after lie by your service representatives and supervisors. I received my bill as normal a month prior to due date along with my cards. Mine which is prime customer and my husband added on 2 years later is add on. My card stated expiration date as 8/1/2015 and my husband is 7/1/2015. I called to request a new card same as my husband. I was told it was a bonus to me since I've been with the company so long. I told them I did not want any bonus. I wanted the same treatment as before nothing different and no changes. Again continued with same response. It took me 3 phone calls to have an agent tell me its due to a class action law suit. I said this is the first time I've heard about this even thou I called 3 called prior. I said I don't want to be involve with the law suit. Sharon 800-291-8022 stated she would send me out one right away with the same ending date at my husband. So now its two weeks since first call and still no cards. I call again today and spoke to Nicole 401-868-2000 x2757. she stated Sharon did nothing and had nothing for me stating I will get a new card. Now 2 weeks and still nothing is happening except for lies. I left message on Sharon's phone thanks for lying to me and you never planned on doing anything for me except lie! Is this how you treat your good members and keep on lying. When I spoke to Nicole she said I have to send in the payment and then get the cards. So now for my card I have to pay in advance and for my husband I don't need to pay in advance for his. Wait now since 1991 I got cards along with bill and didn't have to pay in advance. I paid when it was due prior to ending date. I want my card just like my husband. Same ending date 7/1/2015. Not a month later of 8/1/2015. My right to choose was taken away from me and doing the same thing since 1991. Now my rights are being taken away and treated like a moron. I want to have the right to be in the lawsuit or not. I have a right to have the same dates as my husband and for of respect for being a valued customer since 1991.


Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.