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Hi Blake -<br /> <br /> So, what's the deal about no employee handbook to answer basic questions when dealing with customer returns, orders, etc. in an efficient an sane manner? The lack of training with new employees is painfully apparent, and not the fault of the employee. No handbook, no &quot;cheat sheet&quot; at the complicated register, ands lots of disgruntled customers with returns, orders, etc. and no help in sight. Don't you think that this is a big waste of time and poor customer service? What's the secrecy about in the stores (all of them) when it comes to moving the sale or return along efficiently and speedily?


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