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Original Comment i reserved one room with 2 queen beds for me and my daughter at Days Inn &amp; Suites Grand Rapids/ Grandville . The room was booked through Priceline.com. My room was $89.99 + $11.98 taxes/fees, totalling $101.97 which I paid for with my Priceline VISA. <br /> <br /> We checked in around 8:20, and sent to Room 333. There were no safety locks on the door. I asked for a new room. Manager Sunny came up with a master key, took us to room 336 and went back downstairs to exchange our keys. The room had fresh water rings on the nightstand, beverage cups, food wrappers, and half eaten potato chip bag on top of the TV cabinet. I called the office again to tell Sunny the room was unacceptable. He came up and took pictures on his cell phone of the filth while I watched. He then took us to room 342, which another couple was currently trying to enter. He took their keys, gave them to me, took them across the hall, and came back to room 342 to check it out iwth me. The desk chair was absolutley filthy, but by this time it was close to 10:00 and my daughter was ill and wanted to lie down. I told Sunny (manager) the chair was disgusting and we would not sit on it. The lamps did not work, and Sunny had to crawl under the desk and plugged one in. The comforters had old stains, but better than the last room. I was denied a refund. Since the sheets looked clean, I could not get a refund and my daughter was half asleep, we stayed. As I crawled under tables to plug in the second lamp and moved the nightstand to plug in one air matress pump, I discovered used juice bottles and other trash. The second bed did not have a pump for the matress, and it was flat. In addition, the clock did not work, the refrigerator did not work, and someone was running up and down the hallway all night. I would respectfully request a FULL REFUND for $101.97 and that this hotel be inspected by the health department and cleaned or condemned. I also can't help but wonder if they even clean the inner bedding and towels! The health and security of guests is certainly NOT a priority. The strong smell of Indian spices permeates the hallway, and it appears nothing is cleaned or repaired, although the lobby was nice. AT checkout the next morning, Sunny was gone and the cashier said she could not do anything. She did check a handwritten log book and confirmed that there were 'notes' from Sunny in the book. I have a few pictures of the third room (342) and Sunny took 4 pics of room 336 with his cell phone.

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