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I too am frustrated beyond words with Cigna. Customer Service is told what to say to appease you, but nothing gets done. I have given them my draft info 5 times now, and then keep getting late notices, and once was canceled.<br /> 4 people in my office use the same account to draft from and the same routing #, 2 out of the 4 have gone smooth, where mine and another's has been hellish. To top it off, they are fining me $50 because I have to be re-instated. I have written a letter, and called, and yelled. The drones know NOTHING!!!You can't even request to speak with the same drone you spoke with before.


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