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Original Comment Sorry to vent, but I am at my wit's end! What I am trying to do should be very simple. Just swap out the 30 and 5 pound bags of Canidae life stages regular on my recurring delivery for Canidae life stages lamb and rice. It seems impossible, for me AND your reps to complete this task. <br /> <br /> I spent a ridiculously long time on the phone trying to do this, and the rep ending up telling me that he would have to cancel my existing recurring delivery and set up a new one. Whatever. That's fine. Seems utterly redundant, but if that is the only way to do it, so be it. <br /> <br /> I received confirmation of the cancellation, as well as confirmation of my new recurring delivery with the correct items on it. Great - amazing really given the complete language barrier between me and the rep. Then, I receive my tracking numbers today. Six packages. WTF? Really. There are only FOUR items in my order. I am so over this. The last thing I want to do is call Petco. In fact, I dread calling Petco now. <br /> <br /> Is there anyone there from the USA that can understand English? I am not joking. Trying to articulate the simplest order to any of the three reps I have dealt with in the past month is near impossible. There is obviously a serious communication breakdown here. Whatever monies Mr. Myers feels he is saving Petco by outsourcing, believe me, he will lose ten-fold. <br /> <br /> I am so fed up, I would rather drive to a competitor and pick up the dog food rather than deal with the incompetence I have experienced at Petco - from day one.<br /> <br /> This is no exaggeration. Please forward this to someone who can address my issue and understand English.

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