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We stayed at the Days Inn Mackinaw City Lakeview (In Mackinaw City, MI) hotel recently, and we were quoted a price over the phone of 89.00. We asked if we booked 2 rooms, if we would be able to get a discounted rate. We were then told that we could get both rooms for $120 plus fees, which we were very happy with, so we, along with our family, decided to stay. We booked two rooms and went there. The room was not bad, the television didn't work, but for the price, we were okay with it. <br /> <br /> I checked my bank account a few days after we got home to find a very high charge, which was not what we agreed to. My husband called and was asked to fax our bank statement and the room statement. We did that, and heard nothing for several days. I finally called, and was told to call back in a few days. I did that, and spoke with 2 people, who told me it was still being looked at. Today I called, and I spoke with &quot;the manager&quot; Jodi. <br /> <br /> The conversation was slowly declining when I told her that the statement we &quot;had gotten under our door&quot; was for a certain amount. She proceeded to laugh at me and then became rude and condescending. She told me I am a liar, because they do not place statements under the door. I informed her that this is what my husband Chris had said, and I was not lying. (He did just inform me that the statement was not actually slid under the door, so, my mistake) Whether it was placed under the door or paid for at the desk is irrelevant. She spoke over me, she was extremely rude, she told me that she would be happy to refund the money if my brother in law and his wife (who stayed with us) wanted to call with their credit card information and be billed, and that I was not getting a free room, because she would then be paying for the room out of her paycheck. Into the conversation, I informed her that this recorded conversation would be forwarded to corporate, and she again laughed at me, stating she was doing the same thing, and that she was also forwarding the conversation right as we were speaking. I informed her that we have bills to pay, and to have this loss is something that affects our banking. She did not care. She made that perfectly clear. She also made it perfectly clear that this was a waste of her time and she had no desire to make this right.<br /> <br /> I am filing a complaint with you in corporate, my credit union, and the BBB at this time due to the disgusting treatment by this &quot;service person.&quot; One would think that when a customer is so adamant regarding a mistake, that the mistake would be rectified. So far, it has been 2 weeks since I faxed the requested paperwork. I have been pushed off from one person to another, disrespected, ignored, LAUGHED AT and called a liar. Of course, the majority of this poor experience is thanks to Jodi the manager who apparently knows nothing about customer service, and has no problem lying to cover up her mistakes.<br /> <br /> I hope that Jodi is very happy with herself and the way she treats customers. I would have stayed at that hotel many more times just because it was not a bad place to stay. The funny thing is, when it comes to customer service, even we RNs are taught that one good experience might be shared with 1 or 2 people, but a bad experience will be shared with tens or even hundreds of people, if not more. I am already sharing this with 500+ people on Facebook, and will also be putting this out on Twitter. I will be sharing this information with the multiple co-workers and acquaintances from the corporate world to the medical field.<br /> <br /> My biggest regret today is that I lost my composure after having only 4.5 hrs of sleep due to my on call position. However, I'd have to say I believe anyone who had been lied to and cheated the way we were, then treated and talked to as unprofessionally as I was today, might have a difficult time staying calm.<br /> <br /> Bottom line, I am having a hard time NOT telling everyone I know DO NOT STAY HERE. I not only want the money refunded that was overcharged, I also now want every last dime refunded. This is ridiculous and I cannot believe that this company employs people who draw customers in with lies, and then cheat us out of our hard earned money.<br /> <br /> If nothing else, at least provide us the satisfaction that you truly do care about our business, and see to it that Jodi Klooster is removed from her duties as General Manager.<br /> <br /> Thank you kindly.


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