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Original Comment I stayed at Days Inn Erie Pa on 6/28/14. Went to bed at 11:30pm woke up at 1:30am with numerous bites. Went to front desk and showed the my bites. Spent the rest of the night in the lobby area. the next morning I returned to the room for my belongings and looked at the mattress. It was stained and smelled terrible. I checked out and said I wanted to be reimbursed for the room I didn't et to use. The clerk was only authorized to give a $30 refund. The manager had to apply the refund. After several calls (Manager was never available either in a meeting or not there)I was able to correspond with her thru the desk clerk. I overheard the conversation and the manager, Cindy Szymanski, said the refund was taken care of. The clerk then repeated to me what she said and that I would receive an e-mail confirmation of the refund. I never received the e-mail and the credit was never applied. I have made 8 calls to the hotel( she is never available but was supposed to call me back) I have e-mailed her ( never responded) and I have spoken to C/S three times and they assured me someone would get back with me (no one has) I am holding Days Inn to their word and expect to receive a full refund as was promised.

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